Virtual Instruments, Plugins & Software
If you are unhappy for any reason after purchasing, installing, registering, and using our Virtual Instruments, Plugins or Software, we will issue a full refund within 7 days of your purchase. This policy applies to Instruments and Effects software plugins only.
All validated refund requests will be processed within 2 weeks. Failure to include all requested information may result in a denial of your request or a delay in processing your refund. Excludes products obtained as NFR (Not for Resale) or products purchased at an authorized Wave Alchemy Reseller/Retailer.
If you are having any problem with our product/s, a file, installation, or have any other questions, please contact us and we will do our best to resolve the issue.
If we are unable to solve your issue and there is no possible way for you to utilize our software, we may issue a refund at our own discretion. please note that if you are having any problem with our product/s, you should contact us within seven working days after your purchase. Any claim after that time will not be considered for a refund request.
Sample Packs
Sample Pack purchases are non-refundable, unless one of the following specific conditions are met:
- Your card / Paypal account was illegally charged (fraud)
- The product zip file has not been downloaded and we can confirm this
We cannot refund you any monies where you have accessed the sounds by downloading the purchased product.
Please be sure to make informed purchases. Each product is clearly labelled with what it contains.